Pro-Active IT from IT 4 Offices allows our clients to concentrate on their business instead of worrying about their IT systems.
We constantly monitor our clients systems in hundreds of checks every day. These checks include:
- Network Up/Down
- Server Up/Down
- Event Log Errors
- Disk Space
- Available Memory
- CPU Performance
- Network Alerts
- Service Status
- Backup Success/Failures
If an event is triggered a ticket is automatically generated and we are able to investigate and in most cases resolve without having to contact the client.
Our Monitoring system runs 24/7 and depending upon the level of service will deploy automatic patching of systems or regular clean up log files and temporary data.
Of course, not everything at the moment is automatic, we also manually check servers and desktops so that our clients systems are kept running smoothly.
If you would like to know more about our services please contact us